Ballweg Collision Center Frequently Asked Questions (FAQ's)

Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it with you when you come in to begin the repair process, we will do the rest.

Many factors go into the length of the repair. Most repairs will take under one week but some vehicles that have a lot of damage may take up to 30 days to repair. Our experienced staff will make every effort to get your vehicle repaired in a timely manner. From bumper replacement to roll-over vehicles, you can be rest assured that your vehicle is repaired the right way. When we complete an estimate on your vehicle, we will be able to establish the amount of time it will take to repair your vehicle. And, while your vehicle is being repaired, we offer rental/loaner cars so you will not be without transportation.

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Yes. We offer a free shuttle service. We will drop you off where you need to go and, when your vehicle is completed, we will pick you up. Our shuttle service will take you anywhere that’s within 20 miles of our dealership.

You will be notified by phone when your vehicle is ready for pickup. We will keep you informed about the status of your repair. Please feel free to call our friendly staff at anytime if you have questions about your vehicle.

Body Warranty

Ballweg Collision ensures that every repair meets our standards for quality.

The labor performed by Ballweg is guaranteed against any defect in workmanship for as long as you own your car. We guarantee that, for as long as you own your vehicle, we will, at our expense, correct or repair all defects attributable to defective or faulty workmanship in the repair stated on the repair invoice; unless caused by rust, damage for unreasonable use, and/or improper maintenance or care of the vehicle.

This guarantee covers labor only and does not apply to parts, materials, or equipment which may be covered by the manufacturer’s warranty.

The deductible is the amount you must pay toward a claim before your insurance begins to pay. For example, if you have a $1,500 claim and your policy has a $500 deductible, you will pay $500 and your insurance will pay $1,000.

The deductible is paid to Ballweg in the form of cash, check, or credit card when the vehicle is picked up. The deductible must be paid in full before the vehicle is released.

Minimal care is required to maintain the luster of your newly painted vehicle.

• Do not wax your vehicle for 60 days
• Use only car wash soaps to clean your new paint finish
• Do not apply magnetic signs, protective bras, decals, or stickers to the new paint finish for 60 days
• Only hand-wash or use a touch-less machine wash for the first 60 days

No.  Our highly-skilled, Sikkens trained technicians, along with the help of our specialized paint matching computers, will match your painted repairs to the original color of the rest of your vehicle.  If, by chance you notice the paint does not match, we will redo it; that's our guarantee!  We strive for perfect repairs.